Patient Privacy

Patients Rights

Within Australia, the Australian Charter of Healthcare Rights (ACHR) applies to the entire healthcare system, and it allows patients, consumers, families, carers and healthcare providers to have a common understanding of the rights of people receiving healthcare. The rights included in the ACHR relate to access, safety, respect, communication, participation, privacy and comment.

Smile Artistry has developed a charter of patient rights consistent with the Australian Charter of Healthcare Rights.

Download the Patient Charter of Rights

Patient Privacy

The Privacy Policy sets down to follow the Australian Privacy Principles under the Privacy Amendment (Private Sector) Act 2012.

The Privacy Policy is included in our Patient Charter of Rights which sets out to be clear in our management of personal information and promote openness between Smile Artistry and our Patients.

In accordance with the Commonwealth Privacy Act 1988, the Dental Board of Australia’s Code of Conduct for
Registered Health Practitioners, the Office of the Privacy Commissioner National Privacy Principles September 2001, a
patient can expect that their personal health and other information will be collected, used, disclosed and stored in
accordance with relevant laws about privacy, and that this information will remain confidential unless the law allows
disclosure or the patient directs us to release the information.
The Privacy Policy of Smile Artistry consists of the following:
 All information collected from the patient will be used for the purpose of providing treatment. Personal
information such as name, address and health insurance details will be used for the purpose of addressing
accounts to the patient, as well as processing payments and writing to the patient about any issues affecting
their treatment.
 We may disclose a patient’s health information to other health care professionals, or require it from them if, in
our judgement, it is necessary in the context of the patient’s treatment. In this event, disclosure of personal
details will be minimised wherever possible.
 We may also use parts of a patient’s health information for research purposes, in study groups or at seminars
as this may provide benefit to other patients. Should that happen, a patient’s personal identity would not be
disclosed without their consent to do so.
 Patient history, treatment records, x-rays and any other material relevant to treatment will be kept and remain
in a secure environment.
 Under the privacy law, patients have rights of access to dental information held about them by this practice.
We welcome a patient to inspect or request copies of their treatment records at any time, or seek an
explanation from the dentist. The following procedure has been developed to ensure that all requests for
access are dealt with as efficiently as possible:

o All requests for access (other than straightforward requests for copies of test or treatment results
made to your dentist during your consultation) should be made in writing using (where available) a
Request for Release of Dental Records Form.

o Requests for access will be acknowledged within 7 days of the receipt of the request.

o Where it is not possible for access to be granted within 30 days, the patient will be notified/advised
when and if access will be granted.

o Where access is refused, the patient will be advised in writing of the reasons for refusal. This will 
include any information about other means by which access may be facilitated. 

o A patient will not be permitted to remove any of the contents of their dental file from the practice, nor 
will they be permitted to alter or erase information contained in the dental record. However, if any of 
the information we have about a patient is inaccurate, a patient is encouraged to ask us to alter their 
records accordingly, in writing. 

o When a request for copies of dental records is received, a fee may be required to be paid by the 
patient to cover administration costs of less than $20. In addition, digital Cone-beam and Opg 
radiographical examinations have an administration fee of $50 to reproduce and reconstruct the data 
to CD. 

o Generally, patients will be required to collect their records in person. However, in some limited 
circumstances patients may request in writing that records are provided to another person. 

o If a patient, or authorised person, is collecting a copy of dental records, they may be required to 
provide identification. Where possible this should be photographic identification. 


Smile Artistry by law, allows Patients access to their Collected Health information. It is recommended that if a patient wishes to discuss their records, they book an appointment with a Dentist, so that the Dentist can discuss and explain the meaning of their records. 1. If a patient wishes to gain a copy of their records, then they can make this request through Smile Artistry’s Reception with this form only. 2. Smile Artistry does require a signed form which correlates with your Personal Dental Records before the request for your Personal Dental Records is started. 3. Smile Artistry will give a response within 14 days to this request advising whether any records are to be withheld, the reason to with-hold those records, and any costs and outstanding accounts to be paid before the records will be printed. 4.  administration costs to produce records are $2 per page of printed notes to maximum of $10 and a fee of $50 to reproduce data from Planmeca digital OPG or CBCT scans. 5. A Postage charge may be incurred. 6. Payment of administration and postage fees is required before the information will be printed.  7. Records will be released within (7) days of payment.
Should other information be withheld, Smile Artistry will give the reasons behind this decision.

There are two ways to request your dental records held by Smile Artistry Pty Ltd:

  1. Your New Dentist faxes or mails an ADA-Approved Request of Dental Records Form directly to Smile Artistry. where your Personal Dental Records will be transfer to your New Dentist in accordance with the above paragraph.
  2. Personal Request for Dental Records can be made by filling out our form available by request from Smile Artistry Reception Staff, or at the top of this page.  The process of requesting your Personal Dental Records will be in accordance with the above paragraph.

To ensure the safe transfer of your records we do prefer to transfer your records directly to your New Dentist.